UCLA Sloan Center on Everyday Lives of Families Working Paper No. 29 2004
Hochschild's concept of "emotion work" has been used by researchers to document the work of care-giving in a variety of settings. In particular, the concept has allowed researchers to discuss work traditionally done by women that was "invisible." However, a review of the literature makes clear that the concept has meant different things to different researchers. While it has often been investigated through the use of questionnaires and interviews, it has rarely been investigated by looking at the phenomenon itself. In our paper we explore possible instances of emotion work as they occur during naturally occurring videotaped family interactions.